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Key traveller rights

Key rights under Directive (EU) 2015/2302 — Annex No. 2 to Article 82(1) of the Bulgarian Tourism Act.

Edition: 12 October 2026.

Information about the package

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. You therefore benefit from all EU rights applying to packages.

Global Consult BG EOOD (Глобал Консулт БГ ЕООД), as tour operator, is fully responsible for the proper performance of the package as a whole. As required by law, the company has protection in place to refund your payments and, where transport is included, to ensure your repatriation if it becomes insolvent.

Contacting the tour operator

Global Consult BG EOOD — Global Tour. Company identification number (EIK): 200106758. Registered office: Sofia, Studentski Grad, block 57, entrance В, Bulgaria. Registration certificates: No. PKK-01-6157 as a travel agent and No. PK-01-6955 as a tour operator.

Contact telephone numbers on working days, 09:30–18:30 Bulgarian time: +359 2 868 0 500; +359 878 939 348. Email: info@globaltour.bg.

An emergency telephone number outside office hours or details of a contact point are provided before departure for your particular trip. Keep these details with your travel documents.

Key rights under Directive (EU) 2015/2302

  1. Travellers will receive all essential information about the package before concluding the package travel contract.
  2. There is always at least one trader who is responsible for the proper performance of all the travel services included in the contract.
  3. Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the tour operator or travel agent.
  4. Travellers may transfer the package to another person on reasonable notice and possibly subject to additional costs.
  5. The price of the package may only be increased if specific costs rise (for example, fuel prices), if this is expressly provided for in the contract, and in any event no later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the tour operator reserves the right to increase the price, the traveller has a right to a price reduction if the relevant costs fall.
  6. Travellers may terminate the contract without paying a termination fee and receive a full refund of all payments if any essential element of the package, other than the price, changes significantly. If the trader responsible for the package cancels it before the start, travellers are entitled to a refund of payments made on their behalf and, where appropriate, compensation.
  7. Before the start of the package, travellers may terminate the contract without a termination fee in unavoidable and extraordinary circumstances at the destination or in its immediate vicinity that significantly affect the performance of the package or transport to the destination, such as serious security problems. They are entitled to a full refund of payments in these circumstances, but not to additional compensation.
  8. Travellers may terminate the contract at any time before the start of the package in return for an appropriate and justifiable termination fee.
  9. If, after the start of the package, significant elements cannot be provided as agreed, suitable alternative arrangements must be offered to the traveller at no extra cost.
  10. Travellers may terminate the contract without paying a termination fee if services are not performed in accordance with the contract, this substantially affects the performance of the package, and the tour operator fails to remedy the problem.
  11. Travellers are also entitled to a price reduction and/or compensation for damage if travel services are not performed or are improperly performed.
  12. The tour operator must provide assistance if the traveller is in difficulty.
  13. If the tour operator becomes insolvent, payments will be refunded. If the tour operator or travel agent becomes insolvent after the start of the package and transport is included, repatriation of travellers is secured. Global Consult BG EOOD has insolvency protection with Lev Ins AD, the insurance company responsible for that protection.

Insolvency protection and the competent authority

Global Consult BG EOOD has insolvency protection with Lev Ins AD. Tour operator liability insurance: policy No. 13052610000333/12.05.2026, valid until 31 May 2027.

Lev Ins AD (ЗК Лев Инс АД). Address: 67A Simeonovsko Shose Boulevard, Sofia, Bulgaria. Information and liability insurance helpline: 0800 15 333. Liability insurance department: +359 2 805 53 37. Email: info@lev-ins.com. Current contact details: https://www.lev-ins.com/bg/kontakti

Travellers may contact the insurer or, where applicable, the competent authority — the Bulgarian Ministry of Tourism — if services are denied because Global Consult BG EOOD has become insolvent.

Bulgarian Ministry of Tourism. Address: 1 Saborna Street, Sofia, Bulgaria. Registry telephone: +359 2 904 68 09. Email: tourism@tourism.government.bg; edoc@tourism.government.bg. Current contact details: https://www.tourism.government.bg/en/contact

Official sources and information form

Directive (EU) 2015/2302 in EUR-Lex: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302

The Bulgarian Tourism Act, which implements the directive in Bulgarian law, is published on the Ministry of Tourism website in Bulgarian: https://www.tourism.government.bg/bg/kategorii/zakoni/zakon-za-turizma

The standard information form in Annex No. 2 to Article 82(1) is included in the official PDF of the Tourism Act. You can open and download the Bulgarian document here: https://www.tourism.government.bg/sites/tourism.government.bg/files/documents/2024-12/zakon_za_turizma.pdf

The form for cases where hyperlinks can be used is set out in Annex No. 1 and is published separately: https://www.globaltour-bg.com/pages/standard-information-form?lang=en

The form applicable to your booking and the pre-contract information are supplied before you are bound by a contract or offer. Publication of this page alone does not establish that you have received them.

Package travel terms: https://www.globaltour-bg.com/pages/package-travel-terms?lang=en